Frequently Asked Questions
Have questions about excessive sweating (hyperhidrosis), body odor (bromhidrosis), treatment options, or how Undefined Health works? You’re in the right place.
This page answers the most common questions about our products, pharmacy services, and how to get started.
Quick Summary
- Undefined Health provides treatment options for excessive sweating and body odor
- Some treatments require a prescription, while others are available without one
- You can complete everything online, including forms and checkout
- Products are dispensed by our pharmacy and shipped directly to you
- Support is available via email and telephone
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Getting Started
What is Undefined Health?
Undefined Health is a pharmacist-founded, pharmacist-led company focused on evidence-based treatments for excessive sweating (hyperhidrosis) and body odor (bromhidrosis).
We combine telehealth, pharmacy services, and clinically informed products to help patients access treatment more easily.
Learn more about Undefined Health.
How does it work?
Getting started is simple:
- Choose your products
- Complete checkout
- Fill out any required forms after checkout
- Receive your treatment
Do I need a prescription?
Some treatments do require a prescription:
- Glycopyrrolate Tablets
- Antiperspirant Cream
- Methenamine Cream
- Iontophoresis Device
- Clindamycin Pledgets for Body Odor
Other products are available over the counter:
If a prescription is required, we will guide you through the process.
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Can I Use My Own Doctor?
Yes. Your doctor can send a prescription directly to our pharmacy:
Undefined Pharmacy
266 King George Road, Suite C-2
Warren, New Jersey 07059
NPI: 1386425270
Or we can contact your doctor if you provide us with your information using this link.If you already have a prescription for one of our products, click this link to get started with us.
Hyperhidrosis (Excessive Sweating)
What is hyperhidrosis?
Hyperhidrosis is a medical condition characterized by excessive sweating beyond what is needed for temperature regulation.
What causes excessive sweating?
Excessive sweating is typically caused by overactive eccrine sweat glands. It may be:
- Primary (no underlying cause)
- Secondary (due to medications or medical conditions)
What are the best treatments for hyperhidrosis?
Treatment depends on severity and body area, but common options include:
Can hyperhidrosis be cured?
There is no universal cure, but symptoms can often be effectively managed with the right treatment plan.
Bromhidrosis (Body Odor)
What causes body odor?
Body odor is caused by bacteria breaking down sweat into odor-producing compounds.
What is the best way to treat body odor?
The most effective approach often combines:
- Internal support (e.g., odor-binding supplements) such as DeoCaps Internal Deodorant
- Topical treatments such as MagDeo Whole Body Deodorant Spray or Clindamycin Pledgets
- Hygiene and lifestyle adjustments
What is an internal deodorant?
An internal deodorant works from within the body to reduce odor, often by binding odor-causing compounds in the gut.
Can body odor be permanent?
In most cases, body odor can be significantly improved with the right treatment and routine.
Orders & Shipping
How long does shipping take?
Shipping times vary, but most orders are processed promptly after any required review and shipped directly to your address.
Can I track my order?
Yes. You will receive tracking information once your order ships.
Do you ship nationwide?
Yes. Undefined Health serves patients across the United States.
What if I have an issue with my order?
Contact our support team and we will help resolve the issue as quickly as possible.
Pharmacy & Safety
Medications are dispensed by Undefined Pharmacy, LLC, a U.S.-based compounding pharmacy that is NABP-accredited and licensed in all 50 states plus Washington, DC.
Who dispenses the medications?
Medications are dispensed by Undefined Pharmacy, a fully licensed and NABP-accredited compounding pharmacy in New Jersey.
Is this safe?
All medications are prescribed by fully-licensed physicians and dispensed in a fully-licensed, NABP-accredited pharmacy.
Can I speak with a pharmacist?
Yes. A pharmacist is available during consultation hours for questions and guidance.
Support & Contact
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How do I contact support?
For full information visit our Contact Us page. You can reach us at: info@undefinedhealth.com.
Other Frequently Asked Questions
Which states does Undefined Health service?
Undefined Pharmacy can ship to all 50 states plus Washington DC.
If a doctor's visit is coordinated by Undefined Health, we are available in 47 states plus Washington DC. We are not available in Kansas, New Mexico, and West Virginia.
How long does it take to receive my product for initial prescriptions?
Our doctors typically review and prescribe within 24 hours. Undefined Pharmacy fills prescriptions within 1 business day of receipt. Prescriptions are typically shipped via USPS Ground Advantage, which has a delivery time of 3-5 business days.
In summary, most patients should receive their product(s) within one week of their order.
How long does it take to receive my refills?
If you are on the subscription plan, and provided that you are using your medication as directed, your refills should be received before you run out of medication. You can adjust the timing of your refill at any time prior to the next refill being processed by our pharmacy.
Can I change or cancel my refills?
Yes, but you must change or cancel before the refill order is placed.
Do you accept insurance or payments from health savings accounts (HSA), health reimbursement accounts (HRA), or flexible spending accounts (FSA)?
At this time we do not accept insurance or payment from HSA, HRA, or FSA, but our products may be eligible for reimbursement from your HSA, HRA, or FSA plan if you submit evidence of payment to the plan.
What If I Already Have A Doctor?
Your doctor can prescribe directly to Undefined Pharmacy:
Undefined Pharmacy
266 King George Road, Suite C-2
Warren, New Jersey 07059
NPI: 1386425270
Or we can contact your doctor if you provide us with your information using this link.
If you already have a prescription for one of our products, click this link to get started with us.
Returns & Exchanges
For prescription products, if you placed an order for a product that was not prescribed, we will refund you for that product within seven (7) business days.
Absent an error or product defect, products purchased from Undefined Health are not eligible for return or exchange. Please contact us if you believe there was an error or product defect.
References
The following sources provide general information on excessive sweating and body odor.
- International Hyperhidrosis Society. Hyperhidrosis Overview.
- American Academy of Dermatology. Hyperhidrosis: Diagnosis and Treatment.
- Mayo Clinic. Hyperhidrosis – Symptoms and Causes.
- StatPearls Publishing. Hyperhidrosis.