After selecting the products you are interested in and completing the checkout, you fill in a short medical intake form that will be reviewed by one of our doctors. Following doctor review, if a prescription is written, our pharmacy ships the products directly to your door.

Undefined Pharmacy can ship to all 50 states plus Washington DC.

If a doctor's visit is coordinated by Undefined Health, we are available in 47 states plus Washington DC. We are not available in Kansas, New Mexico, and West Virginia.

Our doctors typically review and prescribe within 24 hours. Undefined Pharmacy fills prescriptions within 1 business day of receipt. Prescriptions are typically shipped via USPS Ground Advantage, which has a delivery time of 1-3 business days.

In summary, most patients should receive their product(s) within one week of their order.

Provided that you are using your medication as directed, your refills should be received before you run out of medication. You can adjust the timing of your refill at any time prior to the next refill being processed by our pharmacy.

Yes, but you must change or cancel before our pharmacy begins processing it.

At this time we do not accept insurance or payment from HSA, HRA, or FSA, but our products may be eligible for reimbursement from your HSA, HRA, or FSA plan if you submit evidence of payment to the plan.

Your doctor can prescribe directly to Undefined Pharmacy:

Undefined Pharmacy
266 King George Road, Suite C-2
Warren, New Jersey 07059
NPI: 1386425270

Or we can contact your doctor if you provide us with your information using this link.

For prescription products, if you placed an order for a product that was not prescribed, we will refund you for that product within seven (7) business days.

Absent an error or product defect, products purchased from Undefined Health are not eligible for return. Please contact us if you believe there was an error or product defect.