Contact Undefined Health
Need help with hyperhidrosis, body odor, an order, or a product question? We’re here to help. Undefined Health is a pharmacist-founded, pharmacist-led company focused on evidence-based solutions for sweat and odor concerns. You can reach our team by email, and our pharmacy team is also available by phone during consultation hours.
How to Reach Us
The best way to contact us is by email so we can direct your question to the right team as quickly as possible. Whether you need help choosing a product, understanding next steps, checking on an order, or following up about treatment, we’ll point you in the right direction.
Undefined Health
Email: info@undefinedhealth.com
Undefined Pharmacy
Email: info@undefinedrx.com
Phone: 877-395-3220 (toll free)
Pharmacy Support Hours
A pharmacist is available for consultation during the following hours:
- Monday through Friday: 9:00 AM–5:00 PM Eastern Time
- Saturday: 12:00 PM–1:00 PM Eastern Time
What We Can Help With
Our team can help with a wide range of questions, including:
- General questions about hyperhidrosis and bromhidrosis care
- Help choosing between sweat and odor treatment options
- Questions about existing or recent orders
- Pharmacy-related support
- Guidance on where to find treatment resources, FAQs, and product information
If your question is about treatment options, you can also explore our educational resource page for hyperhidrosis (excessive sweating) or our educational resource page for bromhidrosis (body odor) and product pages for more background before reaching out. You can also checkout how we treat sweat and treat body odor or take our product quiz.
Before You Contact Us
To help us respond faster, include:
- Your name
- The email address used for your order, if applicable
- Your order number, if applicable
- A short description of your question
For privacy and security, do not include highly sensitive medical or financial information in an unsecured email.
New to Undefined Health?
Undefined Health helps patients access treatment for sweat and odor concerns through a simple online process. The process is easy:
- Add products to cart;
- Check out;
- Complete forms after checkout; and
- Receive products.
If you are not sure where to start, you can browse products, review educational resources, or take our product quiz before contacting us.
Explore More Resources
You may also find answers on these pages before reaching out:
Important Note
Contacting us does not replace emergency medical care. If you are experiencing a medical emergency, call 911 or seek immediate in-person medical attention.
Frequently Asked Questions
How do I contact Undefined Health?
You can contact Undefined Health by email at info@undefinedhealth.com
How do I contact Undefined Pharmacy?
You can contact Undefined Pharmacy by email at info@undefinedrx.com or by phone at 877-395-3220.
What are your pharmacy support hours?
A pharmacist is available for consultation Monday through Friday from 9:00 AM to 5:00 PM Eastern Time and Saturday from 12:00 PM to 1:00 PM Eastern Time.
What kinds of questions can you help with?
We can help with general support, product questions, sweat and odor treatment questions, pharmacy-related questions, and order-related questions.
Should I email or call?
Email is usually the best option because it helps us route your message to the right team.
Where can I learn more before contacting you?
You can review the Hyperhidrosis Resources page, Bromhidrosis Resources page, FAQs, About Us page, and the product quiz to learn more before reaching out.